Meeting Service

Welcome to the meeting service for syncspace.live.

Meet with someone using the same video service (but not the same audio service) that the performers and broadcast crew use to communicate with one another during a syncspace.live performance.

Your use of this service is subject to our Terms and Conditions and our Acceptable Use Agreement.

Get connected now

If this is your first time using this service, go to the instructions below.

This service relies on a reasonably up-to-date web browser running on a computer. The best results will be obtained with Chrome or Chromium v76 or later. Phones and tablets will likely have issues. Connecting through a cellular Internet service will also likely have issues. Wi-Fi is okay but Ethernet will be a lot better.

Sending or receiving large numbers of video streams: The low latency of the video is achieved, in part, by using peer-to-peer connections. The power of your computer will determine how many simultaneous video streams it can handle. Computers with processors that have six or more cores should be able to comfortably handle 20 or more simultaneous video feeds. However dual-core or quad-core processors, and especially laptops with mobile processors, will be much less capable.

Enter the unique room name you and your friends agreed to use and hit LAUNCH. A new page will open where you can select your camera, microphone, and speaker and hit START to enter your room.



Instructions for first-time users

No software is required as it all runs in a web browser.

This service relies on a reasonably up-to-date web browser running on a computer. Phones and tablets will likely have issues. Connecting through a cellular Internet service will also likely have issues. Wi-Fi is okay but Ethernet will a lot better.

We also recommend that you do not connect through a cellular network although Wi-Fi to your regular home or office Internet is fine.

How to get connected

To meet privately with your friends

You and your friends need to use a unique name for your room so that you can meet together and no one else will accidentally stumble into your meeting room. It can be any combination of characters.

If anyone uses the same room name as you, you'll end up meeting them! So don't use something really obvious unless you want to run into a stranger! Or perhaps you'd like to meet someone new (see below)?

Enter your room name in the form above and hit the LAUNCH button.

To meet with random people at the concert

If you're feeling adventurous, post your meeting room name in the YouTube livechat for the concert where tons of people will see it and chances are some of them might join you in your meeting room. Good luck!

Enter your room name in the form above and hit the LAUNCH button.

Troubleshooting your camera

What to do if your camera doesn't start transmitting video or your camera isn't listed as a video source

Under normal circumstances, your webcam should begin capturing video when it is selected on the video page.

If you receive the message that the page is waiting for the camera to load. It is possible that you somehow denied permissions for the browser to use the camera and microphone for this syncspace. Perform the following steps to check for this:

  • Go to the Chrome menu and select Preferences...
  • Select Privacy and security in the left column
  • Select Site Settings
  • Under Permissions select Camera
  • If you see a syncspace.live URL listed under Block, delete the entry
  • Perform the same check for permissions under Microphone

If permissions are not a problem, it is possible the browser is in a bad state. Try refreshing the page in your web browser. You can also try restarting the browser by quitting the application entirely (on Mac use Cmd-Q) and start the browser again.

What to do if your camera stops operating after some time

If your camera works for a while but then stops transmitting video, check if the browser or the browser tab are in the background. In some cases, some browsers may throttle or suspend activity in the tab after some time if it is not in kept in the foreground.

When to meet

Here are some ways you can use the service when you and one or more friends attend a concert:

Meet before the concert

Go to your meeting room any time before the concert starts and then leave the room once the pre-show or the music begins.

Meet during the break of a concert

Go to your meeting room during the concert break (if there is one) and then leave when the second set starts.

Meet after the concert

Go to your meeting room after the concert and hangout together as long as you want.

Advanced: Meet before the concert and stay connected throughout the event

To do this we recommend that each person in the room mutes their microphone while the concert is underway so that others in your room don't hear your multiple copies of the concert audio.

You will also likely want to have two displays or two separate devices so you can view the concert on one and view the meeting room on another. Also make sure you have enough bandwidth to stream the concert and keep the meeting room video going.